Account Recovery

In the event that you are not able to access your two-factor authentication method and verify your identity via a Security Code, you may reset your settings. However, resetting your Two-Factor Authentication should only be done as a last resort.

 

If your phone is not charged or is not nearby, please wait until your phone is accessible to sign into your account.

 

If you need further assistance please contact your employer.

 

After signing in, on the Security Code page:

 

  1. Click on the Reset two-factor settings link on the Enter Your Security Code page. The Account Recovery page opens.

Note: Your Enter Your Security Code page might look a little different depending on what you have setup to be your mode of getting a security code (authenticator app, call, or text).

Image of the Enter Your Security Code dialog, with enter security field, Verify Code button, try a voice call, and a Reset two-factor settings links

  1. Please read the statement on the Account Recovery page carefully.

Image of the Account Recovery confirmation dialog, with Cancel and Continue buttons

  1. Click Continue if you want to proceed with resetting your two-factor settings.
  2. Enter one of the Recovery Codes that you received when you created your account. The continue button becomes enabled when you enter the code. If you do not have a recovery code, please see further instructions here: Account Recovery - No Recovery Codes.

Image of the Step 1 of Account Recovery dialog where you can enter a Recovery Code, with Cancel and Continue buttons

  1. Click the Continue button. The Check Your Email page comes up.

Image of the Check Your Email Screen which lets you know to check your email to continue the reset process

  1. Go to the email address associated with your Payentry account.
  2. Open the email from no-reply@payentry.com titled Payentry Two-Factor Reset.

Image of the Payentry two-factor reset email with text and a Reset Two-Factor button

  1. Click on the Reset Two-Factor button in the email. The Secure Your Account page opens in your default internet browser.

Image of the Secure Your Account page with three authentication methods to choose from: app, text, or voice.

  1. Select an authentication method to use as two-factor authentication.
  2. Enter the Security Code you should have gotten using one of the authentication methods. If you chose: 
    • App: Scan the QR Code shown on the screen using your preferred Authenticator App and then enter the provided Security Code in the Enter Security Code field.
      Image of the secure your account QA Code scan dialog with an enter security code field and back and continue buttons
  • Text:  A text message has been sent to the phone number you have entered previously. If you do not wish to use that phone number for text messages, click the Change Phone number link to enter a new phone number. Enter the code you received in the text message into the Enter Security Code field.

    Image of Step 3 of Secure Your Account dialog where you enter the Security Code your recieve can press either the Back or Continue button
  • Call: Answer the call that you receive, it will mostly likely be from an Unknown Number, a few moments after you select the call option. An automated voice will ask you to press 1 to receive your code, and after you press 1, it will recite the code to you. Enter the code you receive into the Enter Security Code field.
    Image of Step 3 of Secure Your Account dialog where you enter the Security Code your recieve can press either the Back or Continue button

  1. Click Continue after you enter the security code to reset your two-factory settings.

Image of the success dialog for updating two-factor authentication with a sign-in now button

 

You may now sign into your Payentry account.