Account Recovery - No Recovery Codes

If you are trying to reset your two-factor settings in the process of Account Recovery and you cannot find or you lost your Recovery Codes, here are the steps to reset your two-factor settings without them.

 

Assuming that you are on Step 4 of Account Recovery module.

  1. Click on the Don't have a Recovery Code? link.

Image of the Step 1 of Account Recovery dialog where you can enter a Recovery Code, with Cancel and Continue buttons

  1. Enter your full Social Security, EIN, or ITIN to reset your Two-Factor Authentication settings. The Continue button becomes enabled.

Image of the Account Recovery dialog where you can enter a SSN, EIN, or an ITIN to reset your two-factor authentication

  1. Click Continue. The Check Your Email page opens.

Image of the Check Your Email Screen which lets you know to check your email to continue the reset process

  1. Go to the email address associated with your account.
  2. Open the email from no-reply@payentry.com titled Payentry Two-Factor Reset.

Image of the Payentry two-factor reset email with text and a Reset Two-Factor button

  1. Click on the Reset Two-Factor button in the email. The Secure Your Account page opens in your default internet browser.
  2. Select an authentication method to use as your two-factor authentication.

Image of the Secure Your Account page with three authentication methods to choose from: app, text, or voice.

  1. Enter the Security Code you should have gotten using one of the authentication methods. If you chose: 
    • Authenticator App: Scan the QR Code shown on the screen using your preferred Authenticator App and then enter the provided Security Code in the Enter Security Code field.
      Image of the secure your account QA Code scan dialog with an enter security code field and back and continue buttons
  • Text:  A text message has been sent to the phone number phone number you have entered previously. If you do not wish to use that phone number for text messages, click the Change Phone Number link to enter a new phone number. Enter the code you received in the test message into the Enter Security Code field.

    Image of Step 3 of Secure Your Account dialog where you enter the Security Code your recieve can press either the Back or Continue button
  • Call: Answer the call that you receive, it will mostly likely be from an Unknown Number, a few moments after you select the call option. An automated voice will ask you to press 1 to receive your code, and after you press 1, it will recite the code to you. Enter the code you receive into the Enter Security Code field.
    Image of Step 3 of Secure Your Account dialog where you enter the Security Code your recieve can press either the Back or Continue button

  1. Click Continue after you enter the security code to reset your two-factory settings.

Image of the success dialog for updating two-factor authentication with a sign-in now button

 

You may now sign into your Payentry® account.